Prop Hire & Event Planner Melbourne

Frequently Asked Questions

How do I Hire Event Decor items?
Firstly you will need to complete our Get Quote form so that we can gather required information regarding your event. Then you can proceed to hire items directly through this website.   

How many days are included in the hire price?
All DIY hire are for a 4 day hire period, allowing you to pick up items from our showroom on Friday and returned on Monday, unless other arrangements have been made. Where items are to be delivered arrangements will be made directly with the hirer or with their chosen venue.

Do I need to pay a deposit?
Yes, a 25% deposit of the total due is required to secure your hired items. At checkout use the coupon code QUOTE this will apply a 75% discount to your total which will then need to be paid once we have checked that all items are available on your requested date. A confirmation invoice will be emailed to you through PayPal with further information, instructions and will include any additional delivery and/or set up costs if required. Any custom made items will need to be paid if full. 
(Please Note: QUOTE is case sensitive, so use upper case letters).

Do I need to pay a bond?
No, we do not require a bond but we do require a copy of your drivers licence and your credit card details (Visa or MasterCard) to be kept on file. Details will be shredded once hire items have been returned and checked.

Is there a minimum hire charge?

Yes, our minimum charge for DIY hires is $50 AUD.

How can I pay for my hire?

We Accept Payments by PayPal, Visa, MasterCard & Direct transfer.

What happens if I don’t return the hired items on the nominated date/time?

If items are not returned on the specified date/time additional charges will apply. Late fees will be outlined on your invoice depending on items hired.

What happens if something is accidentally broken, lost of misplaced or someone is hurt?

In the unlikely event of breakages, damage or losses the hired item will need to be replaced by the hirer. Replacement costs of each item are outlined on the confirmation invoice. Should this be the case a new invoice will be issued and the amount will be deducted from your credit card that you provided as holding. In the event that a person gets hurt by one our props we have public liability insurance. 

What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your hire we ask you to advise us in writing and send an email to props@sparklingglamourevents.com.au. Unfortunately the 25% deposit & full payment for custom orders will not be returned but if any additional monies have been paid they will be refunded.

Do you offer delivery and setup of equipment? 

Yes, we can deliver and/or set up your entire event however additional delivery charges will apply depending on your location.  These charges will include the time taken for a staff member to deliver and collect the equipment, petrol costs, wear and tear on vehicle, tolls & van hire if applicable for the trips. Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect). Fees will be outlined in your invoice. Larger fragile items are delivery only and cannot be picked up by the customer, see each individual item for more info.