Frequently Asked Questions
Frequently Asked Questions
Is there a minimum hire charge?
Yes, our minimum charge for DIY hires is $50 AUD.
How can I pay for my hire?
We Accept Payments by PayPal, Visa, MasterCard & Direct transfer.
What happens if I don’t return the hired items on the nominated date/time?
If items are not returned on the specified date/time additional charges will apply. Late fees will be outlined on your invoice depending on items hired.
What happens if something is accidentally broken, lost of misplaced or someone is hurt?
In the unlikely event of breakages, damage or losses the hired item will need to be replaced by the hirer. Replacement costs of each item are outlined on the confirmation invoice. Should this be the case a new invoice will be issued and the amount will be deducted from your credit card that you provided as holding. In the event that a person gets hurt by one our props we have public liability insurance.
What happens if I change my mind?
That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your hire we ask you to advise us in writing and send an email to props@sparklingglamourevents.com.au. Unfortunately the 25% deposit & full payment for custom orders will not be returned but if any additional monies have been paid they will be refunded.
Do you offer delivery and setup of equipment?
Yes, we can deliver and/or set up your entire event however additional delivery charges will apply depending on your location. These charges will include the time taken for a staff member to deliver and collect the equipment, petrol costs, wear and tear on vehicle, tolls & van hire if applicable for the trips. Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect). Fees will be outlined in your invoice. Larger fragile items are delivery only and cannot be picked up by the customer, see each individual item for more info.