Is there a minimum hire charge?
Yes, our minimum charge for DIY hires is $50 AUD.
How can I pay for my hire?
We Accept Payments by PayPal, Visa, MasterCard & Direct transfer.
What happens if I don’t return the hired items on the nominated date/time?
If items are not returned on the specified date/time additional charges will apply. Late fees will be outlined on your invoice depending on items hired.
What happens if something is accidentally broken, lost of misplaced?
In the unlikely event of breakages, damage or losses the hired item will need to be replaced by the hirer. Replacement costs of each item are outlined on the confirmation invoice. Should this be the case a new invoice will be issued and the amount will be deducted from your credit card that you provided as holding.
What happens if I change my mind?
That’s fine, we understand that things happen and not everything goes accordingly to plan. If you need to cancel your hire we ask you to call us on 03 8418 1790 to advise. Unfortunately the deposit will not be returned but if any additional monies have been paid they will be fully refunded.
Do you offer delivery and setup of equipment?
Yes, delivery / collection of items hired can be arranged however additional delivery charges will apply depending on your location. These charges will include the time taken for a staff member to deliver and collect the equipment, petrol costs, wear and tear on vehicle, tolls & van hire if applicable for the trips. Additional surcharges may apply for certain factors (i.e building accessibility, stairs, lifts, additional staff members if required on big items, distance, access to parking ect). Fees will be outlined in your invoice. Larger fragile items are delivery only and cannot be picked up by the customer, see each individual item for more info.
Do you setup and style the event?
Yes we do, all fees will be quoted with your hired items as per your request.